Vice President of Claims
EXPERIENCE: Michelle started her career with The FDI Group of companies in 2010, joining the CompOne team as a claims specialist. In 2013, Michelle was appointed to the position of Claims Manager and later promoted to Vice President of Claims in 2016.
Joining the insurance industry in 1988 as a claim services data-entry clerk for Citizens Insurance, she had the intent to seek out a profession that would provide stability and afford opportunities for growth. She also worked at Gallagher-Basset as a Senior Claims Representative for six years. Throughout her tenure she has continued to learn various aspects of the insurance, sales and customer service industry.
Michelle attended Lansing Community College with studies in psychology and business. She is a licensed adjuster in the State of Michigan.
SPECIALTY: Michelle is responsible for directing and coordinating the activities of the Absence & Disability Program and P & C claims management teams while ensuring superior delivery of claims services and product to the client. In addition, she is responsible for oversight of continuing education requirements of the claims specialists and ensuring that staff members remain in compliance with regulatory and company standards.
As a licensed adjuster for the last 15 years, she has worked in all aspects of claims management; data entry, policy review, salvage/subrogation, designing a claims system, managing workers’ compensation within multiple states, and overseeing a wonderful group of claims professionals.
YEARS IN INDUSTRY: 32
JOB HIGHLIGHTS: The people! Working within the insurance industry provides you with never-ending opportunities to meet and work with new people. The industry also provides you growth and the ability to continue learning. Each day brings new information or a new challenge. There is never a dull moment when working in this industry.
PERSONAL INTERESTS: Mom of 2 sons | Golf | Concerts | Camping | Tropical Vacations
FAVORITE QUOTE: Write it on your heart that every day is the best day in the year. – Ralph Waldo Emerson